For authorities (Article 11)

Competent authorities of EU member states, the Commission, and the European Board for Digital Services can reach our DSA contact directly.

Email: support@mykirya.com

Working language: English. Replies within 5 working days.

For users (Article 12)

Recipients of the service - guests, hosts, third parties - can reach us in plain language for any DSA-related concern.

Email: support@mykirya.com

Working language: English. We aim to acknowledge within 24h business and resolve within 30 days.

Notice-and-action mechanism (Articles 16-17)

Anyone can flag suspected illegal content or policy-violating listings using the "Report this listing" button on every property page. Reports include reason, description, and the reporter's email if they want a status update. Acknowledgement is automatic; decisions are taken by a human reviewer within 30 days and reasoned in writing to the reporter and, where applicable, the host.

Right of appeal (Article 20)

Either party - the reporter or the affected host - may appeal a moderation decision within six months by replying to the decision email or writing to support@mykirya.com. Appeals are handled by a different reviewer; outcomes are communicated in writing.